Privacy Policy

Last updated: May 23, 2026

This Privacy Policy describes how Yoniq, operated by Kanopy Group LLC (“Yoniq,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit, access, or make a purchase from getyoniq.com (the “Site”), contact us, or otherwise interact with our products and services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Yoniq
Operated by: Kanopy Group LLC
1704 Llano Street, Office B 3015
Santa Fe, NM 87505
United States

Email: support@getyoniq.com

2. Scope of This Privacy Policy

This Privacy Policy applies to the Site and to purchases of our physical personal care products, including pelvic wellness products, intimate care devices, and related accessories.

We are an ecommerce store selling physical products. We do not offer digital downloads.

This Privacy Policy does not apply to third-party websites, applications, platforms, or services that we do not own or control, even if they are linked from our Site.

3. Personal Information We Collect

We may collect personal information directly from you, automatically when you use the Site, and from third parties such as payment processors, advertising platforms, analytics providers, shipping providers, and ecommerce service providers.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to marketing communications, submit a review, or otherwise interact with us, we may collect information such as:

• Your name;
• Email address;
• Phone number;
• Billing address;
• Shipping address;
• Order details and purchase history;
• Payment-related information;
• Customer support messages;
• Product reviews, feedback, survey responses, or testimonials;
• Marketing preferences;
• Any other information you choose to provide.

Please note that because we sell intimate wellness and personal care products, your purchase history or communications with us may reveal information about your personal wellness interests. We treat this information carefully and use it only as described in this Privacy Policy.

Payment Information

When you make a purchase, your payment is processed by third-party payment processors. We do not store your full credit card number, debit card number, or payment security code. Payment processors may collect and process your payment information in accordance with their own privacy policies and security practices.

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect information about your device, browser, and interaction with the Site, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages viewed;
• Products viewed;
• Referring website or source;
• Date and time of visit;
• Clickstream data;
• Approximate location based on IP address;
• Cart activity and checkout activity;
• Cookies, pixels, tags, and similar tracking technologies.

Information From Third Parties

We may receive information about you from third parties, including:

• Ecommerce platforms and checkout providers;
• Payment processors;
• Shipping and fulfillment partners;
• Analytics providers;
• Advertising networks and platforms;
• Email and SMS marketing providers;
• Fraud prevention and security providers;
• Customer support tools;
• Social media platforms if you interact with us there.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To operate, maintain, and provide the Site and Services;
• To process and fulfill your orders;
• To process payments and prevent fraudulent transactions;
• To arrange shipping, delivery, returns, refunds, and exchanges;
• To send order confirmations, shipping updates, receipts, and customer service messages;
• To respond to your questions, requests, complaints, or support inquiries;
• To personalize your shopping experience;
• To recommend products or offers that may interest you;
• To send marketing emails, SMS messages, promotions, and updates if permitted by law;
• To measure and improve our Site, products, advertising, and customer experience;
• To conduct analytics and understand how customers use our Site;
• To display, measure, and improve advertising campaigns;
• To detect, prevent, and respond to fraud, abuse, security risks, and technical issues;
• To comply with legal obligations, tax obligations, accounting requirements, and lawful requests;
• To enforce our Terms of Service, policies, and agreements;
• To protect our rights, property, customers, and business.

5. Legal Bases for Processing Personal Information

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region requiring a legal basis for processing personal information, we may process your personal information based on one or more of the following legal bases:

• Performance of a contract: to process and fulfill your orders, provide customer support, and deliver the Services you request;
• Consent: where you have given us permission, such as for certain marketing communications or non-essential cookies where required;
• Legitimate interests: to operate our business, improve our Services, prevent fraud, secure our Site, and conduct analytics and advertising, where those interests are not overridden by your rights;
• Legal obligations: to comply with applicable laws, tax rules, accounting requirements, and lawful requests.

6. Cookies and Tracking Technologies

We use cookies, pixels, tags, web beacons, and similar technologies to operate the Site, remember your preferences, analyze traffic, improve performance, personalize content, and measure advertising effectiveness.

These technologies may collect information about your device, browsing activity, purchases, cart activity, and interactions with our ads or emails.

Types of Cookies We May Use

• Essential cookies: necessary for the Site to function, including cart, checkout, security, and account features;
• Performance and analytics cookies: help us understand how visitors use the Site and improve our Services;
• Functional cookies: remember your preferences and improve your experience;
• Advertising cookies and pixels: help us deliver, measure, and improve ads across platforms.

You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not function properly.

Where required by applicable law, we will request your consent before using certain non-essential cookies or tracking technologies.

7. Advertising and Analytics

We may work with third-party advertising and analytics providers to help us understand Site usage, measure marketing performance, and show ads to people who may be interested in our products.

These providers may use cookies, pixels, device identifiers, and similar technologies to collect information about your activity on our Site and other websites or platforms.

Depending on your location, you may have the right to opt out of certain targeted advertising, cross-context behavioral advertising, or the sale or sharing of personal information. See the “Your Privacy Rights” section below for more information.

8. Email and SMS Marketing

If you subscribe to our email or SMS marketing, we may send you promotional messages, product updates, offers, abandoned cart reminders, and other marketing communications.

You can unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email. You can opt out of SMS messages by following the instructions in the message, such as replying “STOP,” where applicable.

Even if you opt out of marketing communications, we may still send you non-promotional messages, such as order confirmations, shipping updates, customer support replies, and legal notices.

9. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Ecommerce and website service providers that help us operate our online store;
• Payment processors that process transactions securely;
• Shipping, fulfillment, and logistics providers that deliver orders;
• Customer support providers that help us respond to inquiries;
• Email and SMS marketing providers that send communications on our behalf;
• Analytics providers that help us understand Site performance;
• Advertising partners that help us measure and deliver ads;
• Fraud prevention, security, and compliance providers that protect our business and customers;
• Professional advisors such as lawyers, accountants, insurers, and auditors;
• Government authorities, regulators, courts, or law enforcement when required or permitted by law;
• Business transaction parties in connection with a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar transaction.

We do not sell your personal information for money. However, some privacy laws may define certain advertising or analytics activities as a “sale,” “sharing,” or “targeted advertising.” Where required, we provide rights to opt out of these activities.

10. Shopify and Third-Party Platforms

Our Site may be hosted or supported by ecommerce technology providers, including Shopify or similar service providers. These providers may process personal information in order to operate the Site, checkout, payments, security, analytics, and related ecommerce functions.

Your information may also be processed by third-party apps or integrations used for payments, shipping, marketing, customer support, reviews, analytics, fraud prevention, and store operations.

11. Order Fulfillment and Shipping

To fulfill your order, we may share necessary personal information with warehouses, fulfillment centers, shipping carriers, logistics providers, and delivery partners. This may include your name, shipping address, phone number, email address, order details, and tracking information.

12. International Data Transfers

We are based in the United States and may process, store, or transfer your personal information in the United States and other countries where we or our service providers operate.

If you access the Site from outside the United States, please understand that your information may be transferred to, stored in, and processed in countries that may have data protection laws different from those in your country.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

13. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of information, the reason we collected it, legal requirements, and business needs.

14. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information.

15. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• The right to know or access the personal information we collect about you;
• The right to request a copy of your personal information;
• The right to correct inaccurate personal information;
• The right to request deletion of personal information;
• The right to object to or restrict certain processing;
• The right to withdraw consent where processing is based on consent;
• The right to opt out of marketing communications;
• The right to opt out of targeted advertising, sale, or sharing where applicable;
• The right to data portability where applicable;
• The right not to be discriminated against for exercising privacy rights.

To exercise your privacy rights, please contact us at:

support@getyoniq.com

We may need to verify your identity before fulfilling your request. We will respond to privacy requests within the timeframe required by applicable law.

16. United States State Privacy Rights

If you are a resident of a U.S. state with an applicable consumer privacy law, you may have additional rights regarding your personal information, including the right to access, delete, correct, or opt out of certain uses of your personal information.

Depending on the applicable law, you may also have the right to opt out of:

• The sale of personal information;
• The sharing of personal information for cross-context behavioral advertising;
• Targeted advertising;
• Certain profiling activities.

We do not knowingly sell personal information for money. However, some advertising and analytics activities may be considered “sale,” “sharing,” or “targeted advertising” under certain privacy laws.

To submit a privacy request or opt-out request, contact us at:

support@getyoniq.com

17. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies.

Categories of Personal Information We May Collect

In the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers: such as name, email address, phone number, billing address, shipping address, IP address, and account identifiers;
• Commercial information: such as products purchased, order history, cart activity, and customer support records;
• Internet or electronic network activity: such as browsing activity, device information, pages viewed, and interactions with the Site;
• Geolocation information: such as approximate location derived from IP address;
• Payment-related information: processed by payment providers to complete purchases;
• Inferences: such as preferences or interests based on purchases, browsing behavior, or marketing interactions.

Sources of Personal Information

We may collect personal information from you, your device, our service providers, payment processors, shipping partners, advertising partners, analytics providers, and ecommerce platforms.

Purposes for Collection, Use, and Disclosure

We collect, use, and disclose personal information for the business and commercial purposes described in this Privacy Policy, including order fulfillment, payment processing, customer support, marketing, analytics, fraud prevention, legal compliance, and Site improvement.

Categories of Third Parties to Whom We Disclose Personal Information

We may disclose personal information to the categories of third parties listed in the “How We Disclose Personal Information” section above.

Sale or Sharing of Personal Information

We do not sell personal information for money. Some advertising and analytics activities may be considered a “sale” or “sharing” under California law. California residents may request to opt out by contacting us at:

support@getyoniq.com

Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes that would require a right to limit under California law, unless otherwise stated or permitted by law.

California Privacy Rights

California residents may have the right to:

• Request access to personal information;
• Request deletion of personal information;
• Request correction of inaccurate personal information;
• Request information about categories of personal information collected, disclosed, sold, or shared;
• Opt out of sale or sharing of personal information;
• Limit certain uses of sensitive personal information, if applicable;
• Not be discriminated against for exercising privacy rights.

To exercise these rights, contact us at:

support@getyoniq.com

18. EEA, UK, and International Privacy Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar data protection laws, you may have the right to:

• Access your personal information;
• Correct inaccurate or incomplete personal information;
• Request deletion of personal information;
• Restrict or object to processing;
• Withdraw consent where processing is based on consent;
• Receive a portable copy of your personal information;
• Lodge a complaint with a data protection authority.

To exercise these rights, please contact us at:

support@getyoniq.com

19. Do Not Track Signals

Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our Site may not respond to “Do Not Track” signals. We may respond to browser-based opt-out preference signals where required by applicable law.

20. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Because our products are personal care and intimate wellness products, the Site and Services are intended for adults. If you are under the age of majority in your jurisdiction, you should use the Services only with involvement and consent from a parent or legal guardian.

If you believe that a child has provided us with personal information, please contact us at support@getyoniq.com, and we will take appropriate steps to delete such information where required by law.

21. User-Generated Content, Reviews, and Testimonials

If you submit a product review, testimonial, comment, photo, video, or other user-generated content, we may display that content on our Site, advertisements, emails, social media, or other marketing materials, subject to applicable law and the permissions you provide.

Please do not include information in reviews or public submissions that you do not want others to see.

22. Social Media

If you interact with us on social media platforms, those platforms may collect information about you and your interactions with us. Your use of social media platforms is governed by their own privacy policies and terms.

23. Third-Party Links

Our Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of the Services after any update means you acknowledge the updated Privacy Policy.

25. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:

Yoniq
Operated by: Kanopy Group LLC
1704 Llano Street, Office B 3015
Santa Fe, NM 87505
United States

Email: support@getyoniq.com